Return & Refund Policy

Return & Refund Policy

If your order was damaged in transit, or if you've received the wrong order, please reach out to us by emailing hello@drinknitro.com. Unfortunately we don't accept returns of product or do exchanges of product. 

If you have encountered a quality issue with your product, please take a photo or take note of the numbers on the bottom of the can so we can find the specific batch of product you have received. We will handle these issues on a case by case basis.

CANCELLATIONS OR CHANGES

If you need to cancel or make a change to your order, please send us an email at hello@drinknitro.com and we will do what we can to help. 

In the event of processing mistake or defective product, we will correct any errors and revise your order accordingly. Once our team has become aware of an error, we will work to resolve it within 72 hours.

SUBSCRIPTION CANCELLATION

Payment is processed when your first subscription shipment is prepared, usually within 24 hours of placing your order.  If you wish to cancel your subscription, you may do so at any time by logging in to your account at drinknitro.com, clicking "Manage Subscriptions", and then clicking "Cancel Subscription" next to each item. You may also contact us at hello@drinknitro.com. We're happy to help!

When you cancel your subscription, you will be responsible for all charges incurred before the effective date of your cancellation. We cannot offer refunds on subscriptions orders that are already being prepared.